CAREFLOW
CareFlow
Enterprise queue and customer-flow management for any organization that serves people in line — hospitals, banks, government offices, telcos, retail outlets and corporate service desks. Kiosk, display boards, SMS and real-time control included.
Universal queue system — healthcare, corporate & public sector
12 Modules
66 Features
All industries
USERS & ROLES
4 features
Roles - create roles and assign granular menu permissions
Company admin, branch user, and cluster manager user types
All users list, view, activate/deactivate, delete
Operator login - counter selection and authenticated operator session
SERVICES & COUNTERS
4 features
Services - create services per department, sub-services, service forms
Service language translations, department-service mapping, working days per service
Counters - create counters, assign services and operators, wrap-up time
Counter sub-services, counter status, online counter tracking
TOKEN & QUEUE MANAGEMENT
5 features
Token configuration - numbering, prefixes, journey rules
Token pool and token journey tracking (call, serve, complete, transfer)
Token transfer between counters/services with priority handling
Priority customers - VIP/fast-track customer registration
Reasons - configurable reasons for hold, no-show, transfer actions
KIOSK (SELF-SERVICE)
6 features
Branch-wise kiosk login and customer self-registration
Customer info capture, service selection, dynamic service forms
Token generation at kiosk (with and without customer info flow)
Department kiosk mode - department-specific kiosk without branch context
Kiosk display configuration - touch screen UI themes and layouts
Kiosk inputs configuration - custom fields collected at kiosk
OPERATOR CONSOLE
6 features
Operator dashboard - live queue list for assigned counter
Token actions - call, normal call, standby call, no-show call
Complete, hold, no-show, transfer, recall, and other queue actions
Search token, token info lookup, notify customers (SMS)
Operator profile update, logout check, completed tokens view
Vehicle status updates (where enabled for automotive/service workflows)
DISPLAYS & ANNOUNCEMENTS
7 features
Master display - public queue board per department (v1/v2)
LCD counter display - shows currently serving token per counter
Master display configuration - layout, columns, refresh, promotions
Real-time token announcements via Redis and Laravel Echo Server
LED display integration - show called token numbers on physical LED boards
Audio announcements for called tokens
Promotions - display ads/messages on master display screens
SUPERVISOR & OVERVIEW CONSOLES
3 features
Supervisor console - live queue oversight across counters
Overview console - multi-department queue monitoring and token actions
Queue list, token actions, and intervention from supervisor level
CUSTOMER CARE
2 features
Customer care desk - search tokens, view token journey
Generate tokens manually, token actions from care desk
CONFIGURATION
5 features
SMS templates per department - token call, completion, and notification messages
Working days and hours configuration per department/service
Token notification settings, email recipients by alert type
Units - reporting units for counter performance metrics
Vehicle status master (automotive/service centre workflows)
SETTINGS & ADMINISTRATION
5 features
Company settings - branding, logo, favicon, company profile
General settings - system-wide preferences and integrations
Database backup and restore
Auto email reporting - scheduled report delivery configuration
Email recipients management by notification type
REPORTS & ANALYTICS
11 features
Real-time report - live queue and counter status
Summary report - department-level token and service statistics
Token journey report - full lifecycle per token with drill-down
Counters report, operators report, customers report, employee log
Department operations, clusters report, transaction benchmark
Turnaround time (TAT) benchmark, token service report
Services report, hourly report with date drill-down
Units and service-units performance reports
Service time alert and wait time alert reports with detail views
Token notifications report, report download/export
Vehicle, vehicle status, and vehicle advisor reports (optional modules)
INTEGRATIONS & APIs
8 features
REST API - kiosk config, service forms, customer store, token generation
Display API - fetch token queue, promotions, display configuration
Customer lookup API - fetch customer detail by external ID
Centralized reporting database push (centraldb:push) for group analytics
External customer database integration (configurable in constants)
SMS gateway integration for token notifications
LDAP/AD integration support (helper available)
SignalR/real-time events for live display refresh